Refund policy

Last updated: October 30, 2026

30-day returns

If you're not happy with your order, you can return it within 30 days of delivery.

How to start a return

Contact us within 30 days of delivery with your order number and the reason for your return.
We'll reply with return instructions and the address to send your item to. Please don't send items back without contacting us first, because returns sent without instructions can't be processed.
Pack the item clean, dry and in like-new condition, with all parts (including the batteries, charger, hose and nozzles) and its original packaging. Send it back with a trackable shipping method.

Return shipping

For change-of-mind returns, the customer pays for return shipping. If your order arrived damaged, defective or wrong, we cover it.

Damaged, defective or wrong items

Contact us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer.

Refunds

Once your return arrives and we've checked it, we'll email you to confirm and refund your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show the refund.